Member Support

How do I link / unlink accounts?

To link accounts with another user – Tap More (bottom navigation bar) > Link & Share Account > Create an invitation link. You will receive a notification once somebody accepts your invitation.

You can stop sharing your account with a user at any time – Tap More (bottom navigation bar) > Link & Share Account > select the user you wish to unlink with and press the unlink button at the bottom.

What information can be viewed by other users?

The sections of your account that can be shared with another user (and vice versa) are:

  • Your diary entries (not including your Notes section)
  • Recipes saved in your My Meals section
  • Your weigh-ins added to your Progress chart (this currently does not include other body measurements).

You have full control over which of these sections each person can see. They can control what you see in their account too.

Why is the account linking feature useful?

The main benefits of linking your account with other users are:

  1. Motivation – sharing your journey means you can encourage and motivate each other.
  2. Accountability – knowing someone can see your diary is an incentive to make sure you've used it and made good choices.
  3. Inspiration – seeing others' interesting meals and workouts give you fresh ideas.

All of the above have the benefit of helping to keep you more engaged with the app, and the more you use your diary, the more effective it is in achieving your goals.

What data can be saved to / from linked accounts?

You can copy items from a linked users diary to your own. Simply tap the entry in the members diary and follow the instructions

You can also share recipes between accounts. If a recipe is saved to the My Meals section of an account, the linked user can select the recipe and press Copy Recipe to edit & make it your own

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What notifications may I receive?

If notifications are turned on, you will receive one notification per day. This could be to say linked users have added items to their diary, or that they haven't.

To manage these notifications, tap More (bottom navigation bar) > Link & Share Account > toggle the switch on or off for Mute all notifications.

Are there any restrictions on who I can link with?

You can link with up to 7 users at a time. This includes free trialists and expired members. If your membership expires, you can still view the other accounts too.

Our service is designed for those aged 18 and above. Anybody younger who wishes to manage their weight should seek appropriate advice and support from their GP.

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