Please read carefully the following Terms of Use relating to the Nutracheck Service ("the Service") – which includes the Nutracheck Calorie Counter app ("the Nutracheck app") and the Nutracheck.co.uk website ("the Nutracheck website").
By ticking the box to complete your registration in the Nutracheck app or on the Nutracheck website (or by signing in with a previously registered email and password), you agree to be bound by these Terms of Use. If you do not agree to be bound by these Terms of Use, you should stop using the Service immediately and uninstall the Nutracheck app.
Features available as part of the Nutracheck service may differ slightly dependent on country of use. For more information please contact our Customer Care Team at customercare@nutracheck.co.uk.
We will only use your personal information as set out in our Privacy Policy. Please read carefully our Privacy Policy and Cookie Policy.
The Service is owned and operated by NutraTech Ltd, a company registered in England, No. 5093196.
Forums: You understand and accept that you are solely responsible for all information, data and content that you provide to us via the Service. Nutracheck is not responsible or liable for this information and by using the online community, you agree to be bound by the rules of conduct.
You will not post any inappropriate content on the Service. This is defined as material which is offensive, abusive, bullying, threatening, hurtful, illegal, obscene, inflammatory or objectionable.
You should always show respect to other members and are solely responsible for your interactions in the community. The forum is moderated and we reserve the right to monitor disputes between you and other members.
You should not use the online community to advertise any goods or services – such as diet pills or supplements or other weight loss approaches – that are not part of the Service. You should not post any content that encourages unsafe weight loss techniques or promotes eating disorders.
When posting a recipe, you should ensure that you own the content. You should not post material that infringes the copyright or another intellectual property rights of a third party.
In the event of breaches, we have the right to suspend comments at any time. We are obliged to take any of the above measures if we are requested to do so by an administrative or judicial authority. We will promptly inform the reporter, as well as the user who posted the reported content, of the actions we have taken and provide clear and specific reasons for our decision. The affected users can appeal against our decisions.
In order to exercise this right, the users concerned may contact customercare@nutracheck.co.uk within six months, stating their reasons. Please note that the content of the reports or complaints may be passed on to the reporter in certain cases, e.g. in cases of possible copyright infringements.
If you are a user of our site then you can contact us by email at customercare@nutracheck.co.uk.
If you are a public authority/EU Commission and want to contact us in accordance with Articles 11 and 12 of the Digital Services Act (Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a single market for digital services and amending Directive 2000/31/EC) please email us at: commercial@nutracheck.co.uk.
As a user of our site/App you have the right to apply to an out-of-court dispute resolution entity certified under the Digital Services Act if we have removed, restricted, or restricted access to your content, if we have suspended, terminated, or closed your user account or the provision of our service to you, and if we have suspended monetary payments related to your content or monetisation ability itself, terminated or otherwise restricted. A list of certified dispute resolution bodies, once confirmed, will be published here.
These terms and conditions govern your use of the account linking functionality available in our app, allowing you to share your food diary, progress and meals you have created with other Nutracheck members. It also covers the ability to notify other app users when you complete certain actions.
By using this account linking feature, you agree to comply with these terms and conditions, so please read carefully.
User Responsibilities:
Consent and Data Sharing:
Disclaimers and Limitation of Liability:
Modification and Termination:
The Service provides newly registered users with 7 days free use of the Nutracheck app and Nutracheck website. There is no requirement to enter card payment details upfront, and no obligation to continue using the Service after the free trial. You will not be charged automatically – payment can only be made actively by you with your consent.
After the free trial period expires, your membership status will change to 'Lite' and restrictions will apply. To remove these restrictions, you can purchase a subscription from a range of membership options in the Nutracheck app or via the Nutracheck website.
Nutracheck app – tap on 'More' in the bottom menu bar.
Nutracheck website – click on 'Prices'. (When signed in, hover over 'Profile' and select 'Extend my membership').
Please note these options may vary from time to time.
Cancelling your subscription
Purchases via the Nutracheck website: cancelling the auto-renewal
After your initial membership term of 1 month or 12 months, your membership will be automatically renewed on a monthly or yearly basis respectively. The renewal rate is the rate published at the point of purchase and confirmed in your WorldPay FuturePay confirmation email. In the event that you do not use your account, cancellation will not automatically take place. Your account will continue to be charged until you cancel it.
It is your responsibility to cancel your FuturePay monthly renewal if you no longer wish to be a member. This can be done at any time by contacting us at customercare@nutracheck.co.uk or on the Nutracheck website. To do this, sign in to your online account, click on the 'Profile' tab and select 'My account' – use the 'Cancel my monthly subscription' link at the bottom of the page.
You will receive an email from WorldPay confirming the FuturePay Agreement has been cancelled.
Please note – delivery of emails cannot be guaranteed and is subject to email providers and junk mail settings. We are not responsible for lost emails or delays. If you do not receive the confirmation email from WorldPay within 72 hours of sending your cancellation request (and have checked any email junk folders), please call our Helpline on +44 (0)115 969 4660 (open 8.30am - 6pm, Monday to Friday, excluding Bank Holidays) to check we have received your cancellation request.
We recommend you cancel at least 24 hours before your renewal date as unfortunately refunds cannot be made if you cancel after the renewal date has passed.
Purchases made in-app: cancelling the auto-renewal
The 1 month and 12 month auto-renewing memberships will renew at the same price you purchased at, unless cancelled at least 24 hours prior to the end of the membership period.
To cancel an auto-renewing subscription on an Apple iOS device visit 'Settings' > 'iTunes & App Store' then click on 'Apple ID' and review the settings under 'Subscriptions'.
To cancel an auto-renewing subscription on an Android device go to payments.google.com, select Bills and accounts, then select the subscription you want to cancel > Cancel subscription.
Important: Uninstalling the Nutracheck app will not automatically stop your subscription – you must cancel this manually. If you uninstall the Nutracheck app without cancelling your subscription, you will still be charged.
It is your responsibility to cancel your renewal if you no longer wish to be a member. This can be done at any time via your iTunes or Google Play account. Please note – if you change your mobile phone, for example switch from iPhone to an Android phone or vice versa, your Nutracheck subscription will NOT be automatically cancelled – you MUST still manage this yourself on the original platform you purchased through. Please contact us at customercare@nutracheck.co.uk if you need help with this.
App-Only subscriptions: cancelling the auto-renewal
The 1 month and 12 month auto-renewing memberships will renew at the same price unless cancelled at least 24 hours prior to the end of the membership period.
To cancel an auto-renewing subscription on an Apple iOS device visit 'Settings' > 'iTunes & App Store' then click on 'Apple ID' and review the settings under 'Subscriptions'.
Important: Uninstalling the Nutracheck app will not automatically stop your subscription – you must cancel this manually. If you uninstall the Nutracheck app without cancelling your subscription, you will still be charged.
The 1 month auto renewing memberships will renew at the same price unless cancelled at least 24 hours prior to the end of the membership period.
To cancel an auto-renewing subscription on an Android device go to payments.google.com, select Bills and accounts, then select the subscription you want to cancel > Cancel subscription.
Important: Uninstalling the Nutracheck app will not automatically stop your subscription – you must cancel this manually. If you uninstall the Nutracheck app without cancelling your subscription, you will still be charged.
It is your responsibility to cancel your renewal if you no longer wish to be a member. This can be done at any time via your iTunes or Google Play account. Please note – if you change your mobile phone, for example switch from iPhone to an Android phone or vice versa, your Nutracheck subscription will NOT be automatically cancelled – you MUST still manage this yourself on the original platform you purchased through. Please contact us at customercare@nutracheck.co.uk if you need help with this.
You have the statutory right to withdraw from a membership agreement and seek a membership refund within 14 days after the date of purchase for membership.
To do this, please use the 'Contact Us' form in the app (under 'More') or send an email to customercare@nutracheck.co.uk clearly stating 'Cancel & refund membership', together with your registered email address. Alternatively you can call the Helpline on +44 (0)115 969 4660 (open 8.30am - 6pm, Monday to Friday, excluding Bank Holidays).
If you do not receive confirmation of the refund from us within 72 hours of requesting to cancel (and have checked any email junk folders), please call our Helpline on +44 (0)115 969 4660 (open 8.30am - 6pm, Monday to Friday, excluding Bank Holidays) to check we have received your request.
The offer ("Student Discount Offer") is made available by NutraTech Ltd.
It is solely your responsibility to check with your network provider about data charges that may arise through use of app features which require mobile data.
Mobile data charges will depend on the service agreement you have with your network provider. The charge will be reflected on your mobile tariff or phone bill and we strongly advise you to check what charges will apply to your account BEFORE commencing use of the Nutracheck app.
If you have any comments or queries in connection with these Terms of Use or our Privacy Policy, please contact us by email at customercare@nutracheck.co.uk, or write to us stating your registered email address, name and contact details at:
NutraTech Ltd
The Point (Suite H)
Welbeck Road
West Bridgford
Nottingham
NG2 7QW
United Kingdom
Copyright© 2005-2024 NutraTech Ltd. All product names, trademarks, registered trademarks, service marks or registered service marks, mentioned throughout any part of the Nutracheck Calorie Counter app and Nutracheck website belong to their respective owners.
Trading/correspondence address: The Point (Suite H) Welbeck Road, West Bridgford, Nottingham NG2 7QW.
Registered office: Vineyard House 44 Brook Green, Hammersmith, London, United Kingdom, W6 7BT.
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